Customer Service Representative (CSR)

Company: Pet Smiles General Veterinary Dentistry

Location: Gilbert, AZ

About Us:

Pet Smiles General Veterinary Dentistry is a privately-owned startup practice opening in Gilbert in December, 2023.  As a general practice dental-only veterinary clinic, we will provide a comprehensive range of routine dental services for dogs and cats only.  We will not offer any wellness or sick veterinary care.  Our client base consists of dental-compliant clients willing to participate in their pet’s dental care.

We are looking for CSRs with 1-2 years of experience working in the veterinary field.  

At Pet Smiles, we understand the stress and burnout of working in a general veterinary practice.  We believe in creating a stress-less workplace with a healthy work/life balance.  We’re committed to fostering an environment where employees are motivated, engaged, and excited to come to work every day. We value diversity, inclusivity, and a culture of collaboration. Join us in a journey where your career aspirations align with a company that prioritizes your growth and well-being.

Position Overview:

As a CSR at Pet Smiles, you’ll be a vital part of our team, contributing to our mission and success. Your primary responsibilities will include providing an exceptional client experience and client education. This role offers you the opportunity to make a meaningful impact on our patients while enjoying the benefits of a supportive and positive work environment.

Key Responsibilities:

  • Telephone communications
  • Client relations and education
  • Appointment scheduling
  • Hospitality
  • Computer use and maintenance
  • Marketing and practice promotion
  • Recordkeeping and Filing
  • Patient admissions and discharges
  • Payment handling
  • Facility maintenance

 

Qualifications:

To thrive in this role and in our wonderful workplace, you should possess the following qualifications:

  • 1-2 years experience in a veterinary practice
  • An interest in pet dentistry

 

What We Offer:

We believe that happy and motivated employees are essential for our success. We provide a range of benefits and opportunities to create a fulfilling and wonderful work experience:

  • Competitive compensation and benefits packages
  • Opportunities for career development and growth
  • A great quality of life.  Our hours are Monday-Thursday, no weekend or evening hours
  • A supportive and inclusive work culture
  • Work-life balance initiatives that create a healthier work environment, great for family time
  • Have time for hobbies and activities you enjoy outside of work.
  • Open communication, task rotation to increase job satisfaction and eliminate burnout

 

How to Apply:

If you’re excited about the opportunity to work in a supportive veterinary dental practice and have the qualifications we’re looking for, please submit your resume and cover letter to Pet Smiles   or CLICK HERE for our application form.

We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and veterinary experiences.  We are looking forward to hearing from you.

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